Why Helix?

We are industry recognized experts in the Oracle RightNow Cloud Service platform, but when you work with us you get so much more. Helping clients improve customer experiences, whether via a call center or any other channel, is our complete focus. You get access to a team to help you with day-to-day challenges, but who can also elevate your CX to a higher level of performance. When you need help with any aspect of CX such as telephony, systems integration, data security, third-party applications and more, you can call on us.

Link to a URL Our Story

We are a group of people who are passionate about service excellence. We’ve dedicated our careers to helping companies use technology to improve the lives of their customers and employees. In 2008 we started Helix to bring together knowledgeable CX professionals, apply decades of lessons learned, and create real and lasting improvements for companies that are equally committed to providing the best experiences for their customers.

Link to a URL Our Services

Get trusted advice and proven services and support at every point in your CX improvement journey. You can work with our team to develop your long-term CX strategy and for short-term projects to solve discrete challenges, upgrades, or integration needs. However you choose to engage us, the process will be easy and you will gain a partner that is committed to your continuous improvement.

Link to a URL Our Successes

Our team, methodology, expertise, and service have been proven in hundreds of successful customer experience (CX) projects. Since 2008 we’ve helped companies of all sizes and in diverse industries measurably improve customer interactions and service customers in ever-changing ways. Our track record of creating value has been recognized by Oracle and has resulted in our rapid growth.